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Access Link - ADA Paratransit

Admission Link ADA Paratransit

Download the Access Link App!

The NJ TRANSIT Admission Link mobile app provides an easy-to-utilize interface for making, canceling and monitoring reservations, updating client information and monitoring the status of EZ-Wallet payment accounts, all through your mobile device of choice.

The app is available for download now for iOS and Android mobile devices.

For more than details, download our Fact Sheet and Brochure.

Looking for Admission Link Online?Click Here

NJ TRANSIT'southward ADA paratransit plan known every bit Access Link was established to provide public transportation to people with disabilities who are unable to employ the local coach service according to the American with Disabilities Act (ADA). You may ride with Admission Link or whatsoever other NJ TRANSIT fashion for some or all of your transportation needs.

There are several things you need to know before you begin riding with Access Link and that is why we take created the Access Link Customer Guidelines. This guide provides you with detailed data on how to best employ Access Link. Topics such every bit reservations, subscriptions, fares, policies and more are mentioned in the guidelines. Information technology contains everything y'all need to know and was created to answer your questions about the service.

Please read through these guidelines advisedly. We hope that after you have read this guide you lot will be confident in understanding how the paratransit service operates for your best possible riding experience.

What Is Access Link?

Access Link is a public transportation service established to comply with the paratransit regulations of the ADA. Admission Link service is comparable to the NJ TRANSIT local fixed route bus and light runway systems. Access Link is for people with disabilities who are unable to utilize the local stock-still route bus for some or all of their rides.

Hours

Access Link service is comparable to the motorcoach in that it is bachelor during the same days and hours as the regularly scheduled local fixed route coach service, including weekends and holidays. If there is bus service available, Access Link service will be available. If there is no bus service, Access Link will non exist available.

Shared Ride

Past comparable to the local fixed route bus system nosotros mean that Access Link service is a "shared-ride" system. Similar to the bus, other customers may be picked up and dropped off while transporting you lot to your final destination. This helps Access Link maximize the utilise of the vehicle fleet and provide as many rides as possible to every bit many customers every bit possible.

Origin to Destination

Access Link provides origin to destination service. In other words, Access Link will selection yous upwards from your origin location and transport you to your destination as long every bit both locations are in the service area. Access Link is comparable to the bus in that information technology is a curb to curb service. All customers are required to encounter the vehicle within 5 minutes of the vehicle arriving. Access Link operators are able to provide you with help (i.e. boarding and exiting the vehicle and assisting with your securements). Operators are not permitted to assistance customers with handling carry-on items.

If you crave additional assist, accommodation or reasonable modification of Access Link services, please contact usa.

Where Does Access Link Become? (Admission Link's Service Area)

Your ride qualifies for Access Link service if your pick-upward and drop-off points are within a three/four mile radius of an eligible bus route or lite rail station. This is known as the Admission Link service area. Access Link shadows local fixed route buses and light track stations. The bus routes defined every bit commuter routes are not included in the Access Link service expanse.
If your ride begins inside the service area only ends outside of the service area, we cannot take you to your concluding destination.
When yous provide the Reservationist with your selection upwards and drib off address details, we can assist you lot regarding the service expanse and finding a rubber, convenient alternate pick upwardly point.
Access Link does not provide service to areas exterior the country of New Bailiwick of jersey unless NJ TRANSIT provides local bus service to those locations.
NJ TRANSIT reserves the right to alter the autobus routes and schedules as the fixed road schedules change.

As a effect, some pick-up and/or drop off points may no longer exist within the 3/4 mile Access Link service surface area. Changes in the local bus service may affect some ride requests, which had previously qualified for Access Link paratransit service. Nosotros will give y'all avant-garde notice of any service area changes. Annotation: Please telephone call if you have any questions about the bus routes shadowed by Access Link.

Ride Purpose

Access Link is comparable to NJ TRANSIT'due south Local Stock-still Road bus system and you can use information technology to travel to whatever destination, for whatever reason as long as the origin and destination are within the Admission Link service surface area. NJ TRANSIT cannot ask you the purpose of your ride or prioritize ride requests.

Fare

You lot will be charged a comparable fare based on the local fixed-road bus fare and number of zones you will be traveling through and any applicable transfers yous brand.
EZ-Wallet, electronic fare is bachelor. Yous are encouraged to ready-upward a payment contour and employ EZ-Wallet instead of treatment cash.
If you decide to pay for your rides with cash, information technology has to exist exact fare. Access Link Drivers cannot make change.
Access Link is not a complimentary transportation service. You should non await to ride if yous cannot or have not paid the fare.
Reduced fare is not available on Access Link. If you accept been approved for reduced fare, you can use this on the Local Stock-still-Route Motorbus, Light Rail and the Train.
If yous have been canonical to travel on Access Link with a Personal Intendance Bellboy (PCA) this person travels for free.
Children under the age of 5, ride for free when accompanied past an Access Link eligible customer.

Applying for Access Link

In order to exist considered for full paratransit eligibility, you are required to nourish an in-person Transportation Assessment interview, at a location within close proximity to your home. During the interview y'all will have the opportunity to discuss your disability and the impact on your power to utilize NJ TRANSIT's local fixed-route system to travel to and from their intended destinations.

Complimentary rides, to and from the interview location, are provided at no price.

If yous are interested in applying for total Access Link eligibility, or want to discuss your transportation needs, call 973-491-4224 and select option #ane for the Certification Grouping.

Make a Reservation

Access Link reservations can be made by calling 973-491-4224 and selecting option #2 or using our online options at accesslink.njtransit.com or using njtransit.com and selecting ACCESSIBILITY from the main menu and then selecting Access Link online from the drop-downward menu.

When requesting a reservation, you will need:

Your client ID Number. The consummate selection-up and drop-off address. The nearest intersecting cross streets for both the selection-upward and drop-off locations.

Please ensure that you provide correct information when making a reservation. Scheduled rides cannot be changed on the 24-hour interval of service.

Your requested pick-up time.
A telephone number where yous can exist contacted while riding.
To inform us if anyone else will be riding with yous (a companion or PCA) and allow u.s. know if this person will be using a mobility device.
To offering pick-up and drop-off comments to help the driver notice the correct location.
Bring an appropriate child safety restraint system (automobile or booster seat), if you are traveling with a child who requires one nether New Jersey'southward Child Prophylactic Restraint Police force. If an Access Link driver determines that car or booster seat is non appropriate, or you practise not bring one, the child will not be able to ride.
Notify united states if you utilise a mobility device and plan to transfer into a seat.

Speaking Engagement/Site Visit Information

NJ TRANSIT Speakers Bureau, Loftier School/College Career Fairs and Company Site Visit Requests - Download PDF

Traveling on Access Link

In one case an Access Link vehicle arrives nosotros will expect up to 5 minutes for you to come out and board. If you practise non come up out inside 5 minutes, the vehicle will depart without y'all and you lot volition be declared a "No-Evidence."
If someone will exist helping y'all go to the vehicle, that person must be waiting with you. If someone will exist assisting yous from the vehicle to your door at your destination, this individual must be ready to meet y'all when the vehicle arrives.
If you require additional assistance, an accommodation or reasonable modification of Admission Link services, please contact the Access Link Customer Service Grouping by calling 973-491-4224 and selecting option #5.
Whatsoever customer, including those who do not use mobility devices, may asking to use the lift to board the vehicle while standing.
If any of your contact data changes, peculiarly your home accost, telephone or contact number, delight notify Admission Link as presently every bit this information changes.
If your vehicle has not arrivedby the end of your window please call Access Link at 973-491-4224. A Service Monitor will requite y'all information almost the status of your ride. Please exist patient and exercise not phone call until the cease of your window to help u.s.a. reduce your hold time.
Information technology is not a requirement for children under the age of 12 to sit in the dorsum seat of sedans, however, NJ land law recommends it. Please keep this in mind if one of our sedans should arrive to transport you.
Due to scheduling and space needs the driver may ask you to alter your seat. We inquire for your cooperation.

Ride Time

Your "ride time" will exist comparable in length to the ride time on the bus. Your Access Link ride time will generally not exceed 1½ times that of the local bus.

Pick Up Window

Customers must be ready during their scheduled pick up window which is given during the reservation process, and be ready to lath in 5 minutes.

Transfer Trips

Y'all may be required to transfer betwixt two or more vehicles, just as yous would if you were riding the bus, this is called a transfer trip. All data about transfer trips will be provided to you at reservation fourth dimension.

Vehicle Preference

Yous cannot request to travel in a specific type of vehicle. The Access Link fleet is a mixture of sedans and attainable buses. During our scheduling process, the next available vehicle volition be selected by our computer system to handle your ride asking.

Service Animals

Customers using service animals to provide help may ride in all types of vehicles. Service animals may not occupy a customer seat. They must sit at the feet of their owner.

Mobility Devices

Admission Link can accommodate wheelchairs, scooters or other mobility devices that are 30-inches broad and 48-inches long and weigh 600 pounds, when occupied. If yous are traveling with a mobility device that exceeds these dimensions and/or weight, nosotros volition endeavor to accommodate your device but we may not guarantee you a ride.
Access Link may non send you if your mobility device is broken or malfunctioning. Broken brakes, prophylactic belts, wheels, weak batteries, or other problems with mobility devices cause a safety concern for all.
When bringing packages on board think of the fixed route public omnibus organization. You may bring packages on lath but only what you, your personal intendance attendant or companion can conduct in 1 entry to the vehicle. Repetitive trips on and off the vehicle with packages is not permitted.
Operators may not carry packages for you.
Your packages must be self-contained and must not pose a safety hazard (eastward.g. rolling, spilling, etc.) and therefore must exist secured and not obstruct the aisle or client seating. Whatever items that may pose a safety risk are not permitted on Access Link vehicles (i.e. hoyer lifts, bicycles, any flammable material/liquid, etc)
Y'all are allowed up to one collapsible/ folding shopping cart per scheduled ride every bit long as you tin can lath the vehicle with it on the elevator.

Cancelling a Ride

Access Link will record each customer no-bear witness or late cancellation

For any questions or additional information please contact Access Link's™ Customer Service Grouping at 973-491-4224 and select option #5.

Cancellation and No Bear witness issuance

For a cancellation to be considered "advanced" yous must phone call Access Link 2 hours or more before your scheduled pick-upward window.
Your ride volition be considered a late cancellation if yous call Access Link more 50 minutes merely less than ii hours before your scheduled pick-up window.
Your ride will be considered a no-show if you do non call to cancel your ride at least 50 minutes before your scheduled pick-up window, or you lot do non lath the vehicle within the v infinitesimal wait time.
If you no-show a scheduled ride, yous must telephone call Access Link within 60 minutes in order to confirm any ride reservations for after that day.
We besides asked that yous are fix during your window and think that the operator can simply wait 5 minutes for you to board the vehicle.

Companions and PCAs

You may travel with up to two other riders. To ensure seating capacity, NJ TRANSIT reserves the right to limit additional companions on a space bachelor footing.

In improver, only one rider can be listed as a PCA. A PCA is someone who handles the following types of services:

Assists a customer with traveling to and from the Access Link vehicle.
Calming a customer who tends to become upset in unexpected situations.
Preventing a customer from leaving her/his seat or opening a door with the vehicle is in motility.

We will make every try to provide additional assistance, an accommodation or reasonable modification only Admission Link drivers are non required or trained to act in the capacity of a PCA. If you crave additional, from the Access Link driver, contact the Admission Link'south Customer Service Group at 973-491-4224 and select option #5 to talk over your needs. We cannot guarantee that assistance will be provided. Each request volition be evaluated on a example past case basis.

If y'all require assistance of a PCA, we recommend that you always travel with one.
If yous are authorized to travel with a PCA and the person volition not be traveling with yous, please update your reservation.
If we recognize that you require aid above what an Access Link driver can provide, and you do not accept a PCA, we may make a prophylactic related recommendation requiring you lot to travel with one.

On Board Recording

As an added safety characteristic, most Access Link vehicles are equipped with a camera that records sound and pictures. Anything that happens on or near the vehicle may be recorded.

Service Status During Emergency

To Obtain Information about Access Link Service Status and Interruptions that are Due to Weather or Emergency Situations

Call Access Link at 973-491-4224 to hear recorded service status data.
Visit www.njtransit.com for updates.
Visit www.njtransit.com/mytransit to sign up for gratuitous Access Link alerts through the MY TRANSIT system.

Visitor Status in Another State

Your Admission Link paratransit eligibility must be honored, when you are visiting another land. Each paratransit organization has a process for evaluating visitor requests. The last page of your paratransit eligibility letter can exist used to verify your paratransit eligibility status in the land of New Jersey. You must:

Place and contact the paratransit provider in the state where you plan to travel prior to your bodily travel date.
Request that all forms be sent to you directly. NJ TRANSIT cannot be responsible for the completion of any forms.
Request information that volition assist you lot program your use of their paratransit service effectively.

Requesting Visitor Condition in NJ

If you are a person with a disability who volition be traveling to New Bailiwick of jersey from another state, please contact our Certification Grouping at 973-491-4224 and select option #1 for data near our Visitor SERVICES.

Access Link Customers' Rights and Rules of Conduct

Customers take a right to:

Safe, reliable paratransit service in clean vehicles
Ride times within the ADA scheduling window
Have all of your data maintained with the highest level of confidentiality
Exist assured that NJ TRANSIT is monitoring the service providers who are delivering the Access Link service
Vehicle announcements upon arrival at your pick-upwards location
Professional, customer friendly, and courteous assistance
Assistance from the curb for boarding and exiting the vehicle
Assistance to and from your seat
Assist securing whatsoever mobility devices, seat and lap belts
Request additional help, adaptation or reasonable modification of Admission Link services, if needed.
Operators calling 911 in the event of a medical event or emergency
Announcement of "Access Link" upon arrival at your pick up point
Operators performing safely and obeying all traffic laws
The vehicle arriving within the Window
The operator waiting upwardly to v minutes for you to come across the vehicle
Refuse unsafe service and file complaints without fearfulness of reprisal
Prompt investigation and effective resolution of complaints
Notify us if they are not able to communicate in English language and inform united states of america of which language requires translation. We will then arrange a staff member to speak with you and/ or use the linguistic communication line assistant to facilitate our chat.

Customers Rules of Conduct:

Customers are responsible for their own conduct likewise as the conduct of their Personal Care Attendants and companions. While utilizing the Admission Link service all customers, including those traveling with them are expected to follow these rules of conduct to ensure the rubber and comfort of all customers, vehicle and the operator.

Do not willfully brand threats, sexually harass, disturb, physically or verbally harass or utilise offensive language or gestures towards other customers, operators or Access Link staff on the phone.
No consumption and/or riding nether the influence of alcohol or illegal drugs while on board the Access Link vehicle.
No smoking while on board the Admission Link vehicle.
Refrain from confusing behavior and situations that pose a directly threat to the rubber and well-beingness of other customers, the operators and our vehicles such as but not limited to the presence of bed bugs on your person, contagious conditions, the discharge of bodily fluids and open wounds
No operating or tampering with any Access Link equipment while onboard Access Link vehicles.
Pay your fare and promptly board the Access Link vehicle within the five-minute timeframe without purposeful delay.
No audio generating devices are to be played aboard the Access Link vehicle without the utilise of headphones.
Remain seated with the seat chugalug on at all times during the ride. The only exception is when customers obtain written documentation from a medical professional.
Refrain from receiving repetitive passenger no-shows.

Echo instances of prohibited behaviors may result in the issuance of a warning letter up to a possible temporary suspension of service. In some cases, due to the severity of the situation and its bear on on our ability to provide service, break may be firsthand or we may reject service while we work to resolve the concern.

Drivers are not responsible for:

Acting in the capacity of a PCA
Knowing your scheduled return time
Providing showtime assist or other medical assistance
Assisting you with transporting packages or other items
Relaying information to Access Link Operations

Right to Appeal Suspension

How can I appeal a interruption of service? A customer who disputes the basis for a interruption of service can appeal the suspension by contacting the Access Link Customer Service department by calling 973-491-4224 and selecting pick "5" for farther details or submit the request in writing along with supporting documentation by sending it via: Fax: 973-232-1677 E-Mail: adaservices@njtransit.com Postal service: NJ TRANSIT Admission Link Attn: Customer Service/Suspension Appeals One Penn Plaza E, 7th floor Newark, New Jersey 07105

Subscriptions

Subscriptions are automatic weekly reservations designed and granted and then that y'all do not accept to call for your ride via the reservations line.

In order to be eligible for a subscription ride, yous must bear witness the post-obit criteria:

Ride consistency to and from the aforementioned location
Rides are taken during the same times
Rides are taken during the same day(s) on a weekly basis
A history of consequent weekly ridership within 30 day period
1. Out of consideration to all, you are allotted one subscription (to and from i location) all the same, requests for additional subscriptions volition exist considered on a case-by-example basis.
2. When a subscription slot is not available after meeting the criteria outlined, the request will be placed onto a wait list until the ride becomes available. One time a subscription is created, this ride will occur automatically, week-to-week, until the subscription is no longer needed.

Please note: Subscription rides are automatically cancelled by Access Link on the holidays listed beneath. If your subscription ride falls on a holiday and is still needed, then you must reserve that individual ride with an agent or via the Access Link website, one to vii days in advance.

The Access Link holidays are:

New year's Twenty-four hour period
Martin Luther King, Jr. Day
Presidents' Day
Memorial Day
Independence Day
Labor 24-hour interval
Thanksgiving Day
Day after Thanksgiving
Christmas Solar day

Lost and Found

Lost and Found Contact us via phone or email to report personal items left onboard Access Link vehicles. Items constitute will be held at the Service Provider facility for up to 120 days. We will try to return items on another ride or you may make your own arrangements to selection the items.

Travel Instruction

Costless travel instruction services are available, in select areas of the state. If you want to acquire how to employ the local double-decker, train or lite rail system to travel, in addition to your Access Link service please contact us.

ALICE & Access Link Online

Admission Link Online

Access Link Online is our updated website.

Here are eight things that y'all tin can do in one case you log into Access Link Online:

My Profile: Review your Customer ID, Proper name, EZ-Wallet Residual, Preferred Infinite Type, Email Address, Home Address and Frequent Trips.
My Rides: View rides that you lot take scheduled.
Request a Ride: Select your pick-upward and drop-off accost, date and time and let united states know who will be traveling with you.
Subscription Rides: View SUBSCRIPTIONS. If yous want to be considered for a SUBSCRIPTION, select Feedback to communicate with the Scheduling Group.
EZ-Wallet: View your balance and transaction history. Add money to your account and set-up the machine superlative-upward.
General Info: View our Contact Info, Holidays, Customer Conduct, How to asking a Reasonable Accommodation, Access Link Service area, Weather / Emergencies Alerts and a new technology summary.
Feedback: Communicate with us about accost changes, pick-upward and drib off driver comments, complaints and commendations.
Help: View all of our new technology brochures.

ALICE

ALICE is our Interactive Vocalism Response arrangement that offers yous a way to CANCEL and MONITOR your rides using your phone. Dial 973-491-4224 select 3 and enter your customer Id number and 4 digit pin to abolish a ride. To cheque your ride status select 4 and enter your customer Id number and iv digit pin. You can likewise receive IMMINENT Inflow and WHERE'S MY RIDE? alerts.

IMMINENT Inflow: Automatic letters designed to notify you that an Access Link vehicle volition be arriving soon.
WHERE'S MY RIDE?: Receive the estimated arrival time for your Admission Link ride via text

Client Service

NJ TRANSIT is very interested in how you view Access Link service. If you wish to compliment u.s.a. on the service or notify united states of america of problems, you may email or phone call united states and speak with an Admission Link Customer Service Representative (contact information beneath). When calling please accept equally much information as possible, including:

Appointment and time of solar day you traveled.
Your choice-upwards and driblet off locations.
Your vehicle number.
Your driver'south name.
What happened?
Who else was on the vehicle?

Access Link Information:

973-491-4224 between eight a.1000. and 4 p.m. or adaservices@njtransit.com (TT) 800-955-6765 for the Deafened & Hearing Impaired

If you are unable to select an choice, stay on the line for assistance.

If you have whatever additional questions nearly NJ TRANSIT's Accessible Bus, Track or Low-cal Rail delight contact,

NJ TRANSIT Information Center:

973-275-5555 or (TT) 800-772-2287 or www.njtransit.com

NJ TRANSIT TITLE VI NOTICE TO BENEFICIARIES

NJ TRANSIT operates its programs and services without regard to race, color, or national origin, in accordance with Title Half-dozen of the Civil Rights Deed of 1964, as amended. Any person who believes she or he has been subjected to bigotry on the footing of race, color, or national origin, or wishing to obtain additional information regarding NJ TRANSIT'due south Title VI obligations, may contact NJ TRANSIT Customer Service at 973-275-5555. A complaint or inquiry may too be filed past writing to NJ TRANSIT Customer Service - Title VI, One Penn Plaza East, Newark, NJ 07105. A complaint must exist filed within 180 days of the declared discrimination.

COMPLAINTS

If you wish to file a complaint of discrimination with NJ TRANSIT under Title VI (race, color or national origin), the ADA (disability), and/or other categories protected nether the New Bailiwick of jersey Constabulary Against Discrimination, please contact NJ TRANSIT Customer Service at 973-275-5555, or utilise our online form.

Terms and Definitions

ADA Scheduling Window - Access Link is permitted by the ADA regulations to provide ADA rides within plus or minus one 60 minutes of your requested pick-up window.

Commuter Bus Service - omnibus service predominately in one direction during peak periods, express stops, utilise of multi-ride tickets, and routes of extended length, unremarkably between the central business concern district and outlying suburbs. The ADA does not require public transportation entities to provide ADA paratransit with respect to the commuter service.

Companion or Guest - a person other than a PCA (personal intendance attendant), who will be riding with an ADA eligible customer (eastward.yard. a friend, relative, etc.). A companion pays the same fare as the ADA eligible customer.

Cross Street - the nearest intersection (corner) to the street address y'all are traveling to and from

Demand Ride - a single reservation to individual destinations

ID Number - a unique number assigned to you, which is used to identify y'all

Belatedly Cancellation - a ride cancelled less than ninety minutes but more than l minutes earlier your scheduled pick-up window.

No-Show - when you fail to cancel a ride, or abolish a ride less than 50 minutes before your scheduled pick- up window, or when you lot do not see the vehicle inside the five minute await fourth dimension

Advanced Counterfoil - a ride cancelled at least 90 minutes before the scheduled pick-up window.

Personal Intendance Attendant (PCA) - someone who is preregistered with Access Link designated or employed specifically to assist y'all run into your personal needs for transportation

Region - a geographically defined service area in which an assigned Contractor or Service Provider delivers Access Link service (run into Access Link regional map at the end of this section)

Request Window - this is the desired window during which you want Access Link to selection you up

Scheduled Pick-Up window - this is the agreed upon scheduled window

Service Provider - a company that is contracted by NJ TRANSIT to provide Admission Link service; as well known as the Contractor

Tour / Run - a list of rides or a "road" operated past an Access Link vehicle

Expect Time - a v minute wait fourth dimension is provided once the vehicle arrives at your pick-upwardly betoken for boarding purposes.

"Register Ready - New Jersey'south Special Needs Registry for Disasters" allows NJ residents with disabilities and their caregivers to provide information to emergency response agencies and so responders can better plan to serve them in a disaster or other emergency. Click Hither for More Information.

Source: https://www.njtransit.com/accessibility/access-link-ada-paratransit

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